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Operationally Ready

Musings from Dennis #283. It’s a phrase every Singaporean son knows - from our days in the army, air force, navy or civil defence - a reminder that we must be prepared, equipped and trained to serve and protect, anytime.

That same phrase came rushing back to me in late 1996, on my very first day at The Walt Disney Company. I was told: A regional “Mickey for Kids” workshop is happening in six business days. You’re running the entire product showcase. Go.

I knew nothing about IP licensing then. I was new, untested, and suddenly responsible for something far bigger than my comfort zone. I still remember running around for display racks, hunting for props, and making multiple trips to the venue, hoping I wasn’t missing anything.

But somehow, everything clicked. The workshop went well, our partners were pleased, and the regional team from Hong Kong delivered beautifully. The relief on my face isn’t in the photo - but trust me, it was there.

That experience taught me something foundational: readiness isn’t about knowing everything. It’s about stepping up, learning fast, and honouring the trust placed in you. That’s how we show our value. That’s how we grow.



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